Category: Geeks r Us
Hi all
Lately ads have been popping up when I am on the internet. Sometimes it happens here on the zone and sometimes on other sites. These are actual short commercials. Just this morning I had one for
McDonald's come on and two local election related ads come on. It's irritating because as a screen reader user, I don't need the distraction of these audio ads. How do I stop them?
Thanks.
You've downloaded a virous, or an add trogen.
Go through your programs and delet all these toolbars, and anything with a related name to them.
I'll post some names.
I'll bet you downloaded something you wanted free that did something, and with that came the other stuff?
Smile.
That stuff is crazy. You could be quietly doing something and all of a sudden some lady jumps on your screen talking to you. Scared me the first time it happened. Lol
There are some programs that will remove them too, but it has been a long time. I'll look them up and tell you.
Some things you can do.
Go to downloads.com and get add-aware free version.
Next turn on your pop up blocker.
Open IE or Firefox whatever you use.
Do alt T and arrow down to find pop up blocker. Right arrow on it and go down. You’ll see how.
Ditch the Zander toolbar and any other toolbars in your programs. These are not useful and many times come with the ads.
Get a better anti-virus program, or use the 30 day free trial to have a good one work for you.
The one you use, you either ignored the warnings, or it isn’t very good at all.
There you have it.
Good luck.
Let me know, or post if you need more help. There are a few other things you can use to clean your system up, but try these first.
I already have the popup blocker turned on and have for a long time. I use AVG for anti-virus. When I look at my system tray, I still have that message about solving PC issues. I still can't figure out what the important message is no matter how many ways you've tried to help me in the past. Don't know if that has anything to do with these damn ads or not. I'm not sure how to find zander toolbar or any other toolbar to delete.
You have adware its not a virus just extremely annoying basic free anti viruses
usually don't stop adware here's what you want to do go download spybot search and
destroy its free and most of the time it will resolve your issue www.safer-
networking.org
if your laptop is running slow maybe because something else also installed i would
recommend doing an msconfig press the start key and R (Start + R) it opens run
then type in msconfig ( M S C O N F I G ) press enter go to the start up tab untick
everything that you don't want your PC to run on start up make sure to keep spybot
search and destroy on and your antivirus and definitely your screen reading software
everything else is safe to turn off if anything goes wrong just have someone do the
reverse it's simple
I would also recommend not using Internet explorer its extremely vulnerable I would
download google chrome or firefox the advantage to both is that they support add-
ons such as adblock plus no more YouTube ads in your videos or ads on websites and
both warn you if your about to go to a website that maybe dangerous you can also
get add-ons that automatically fill in captions
Don't mess around with msconfig if you're not particularly tech-savvy. While it's true that disabling some services is harmless, and will make your computer boot up faster and so on, it's something you could very easily get lost in if you don't know what you're doing.
To remove toolbars, just go into add/remove programs in your control panel under XP, or Programs and Features under Vista or 7.
The process for removing any unwanted junk is pretty straightforward from there.
If for some reason these toolbars don't show up in that list (some things don't), you might want to look into a program such as Revo Uninstaller, which is designed to remove all traces of things from your system.
Having reasonably accessible antivirus and antispyware programs is a must, too. I don't know whether Spybot is still accessible or not, I haven't used that program in quite some time. I do know that the latest version of Malwarebytes is supposed to be pretty good, but I haven't tried it myself yet.
Nope, Becky leave msconfig alone.
Becky dear. Take your computer to Office Depot, or Best Buy. Pay $30 I believe that cost is, and have your system reset.
I have no idea why you can't see these things, but I swear, you should be able to.
Yes, you've got upware or something, and that probably came because of something you installed.
I personally use IE mainly, and never have had any issues, and you won't either provided you use a good program.
The program suggest by the poster above is good as well, but I understand the latest version isn't accessible. Ask John/JH Radio, he uses it.
You computer is new, so if you get a sighted person and Dell on the phone, Dell will work that person through resetting your system as well, or do it remotely.
Your issue isn't difficult, just a bother.
Last you could run a program called Vipre Rescue. Use a search to find it.
It is easy to run and after it finishes you ditch all it says ditch.
I didn't say disable services just turn off start up programs like google updates and
things that your PC doesn't need to run
I had heard that the most recent version of Malwarebytes, the one that came out a couple of weeks ago, had reinstated screen reader support.
It actually says that in the release notes when you install, that support for Jaws and NVDA were added.
I did a quick test with it now, and it seems that they just put in the bare minimum that would allow a screen reader user to tab around the main window.
You can start a scan, select your scan type, even schedule scans, and get a good idea of what items it's scanning, but unfortunately, once it's done, and it wants you to decide what to do with detected items, nothing is read.
The buttons are all labeled, but you can't actually select the items and tell the program what to do with them, nor even read what the items are. Even using the Jaws cursor only shows a couple of graphics, and the title bar. So unless you blindly trust it to quarantine all items, which I sure as hell wouldn't, I wouldn't recommend this program.
So yeah, I guess Malwarebytes is still not a viable solution for us.
Just wanted to clear that up, so it doesn't seem like I'm spreading false information.
Malwarebytes is a good program if you can use it though, so it's a good suggestion.
Maybe a family member can run it.
If she purchased the pro version, it could be set to do the scans and such on a schedule.
But, you'd be correct, if you can't use it, it isn't a good idea.
She's got other issues I don't understand, so I'm thinking a reset and proper setup of her machine would solve all the add and other issues at once stroke.
Yeah, this is true.
But part of making sure this problem doesn't repeat after the computer initially gets fixed is preventing it from happening again. I'll have to keep testing some antispyware programs and see which ones are accessible.
I don't worry about this really, because I use Vipre as my antivirus, and I don't have problems. But these are good things to know anyway.
I also like Vipre, but it cost some.
I suppose I could get away not using any with Windows 8, but having one works best for me.
Because I understand you aren’t up for all this computer mucking about, I’d like to suggest ideas to get your system running properly. After this, you can maintain it yourself.
I just think proper setup will make your life that much easier. Smile.
If you can’t use your Dell support services for some reason, here are some other suggestions.
If you have an ISP, or internet service provider, most now offer computer repair. They can do this remotely, or in home/office. Most offer a package that comes with virus, storage, and repair services right in your monthly bill.
Next, FedEx is now offering on sight repairs.
www.fedex.com/us/office/customersupport/diversity.html - 43k - 2013-10-15
I’ve talked about both Office Depot, and Best Buy, but these require you take the machine and leave it maybe a day or so. For you, I think the on sight is just about as costly as the trip to a store.
This will get all your computing needs met in one stroke, and you’ll be much happier.
Be careful what you are after that is free. Always copy and paste the URL in to your browser instead of clicking on the links in that “get a free pizza” email.
If you’re like me, you’re hungry, and you’ve got to cook. Bbam, free pizza just pops in your in box, and well.
Seriously, there are many great free things and legit providers, but the bad girls know we are interested, so will send us there greetings.
I’m teasing about this, but as I type this, I currently trying to repair a system with just this issue.
The owner clicked on a free pizza, and now can’t do anything but either purchase the virus protection they are selling, or knock on my door.
Good luck.
ai still continue to use Malwarebytes 1.75 and it works wonderful. get the pro version. also, i'd advise you get Malwarebytes Antiexploit premium. use MSE. between these 3 programs you should be in great shape. however, you'll still need to go thru and uninstall those toolbars you don't want. I hate to see her go to office depo and pay them money to do something she could do herself. don't just go and randomly uncheck shit in MS Config. actually, I have an easier program to use than MS config. get yourself CCleaner. they have a really nice and easier interface, and can do lots of cleaning. its a trusted program. you can see the toolbars you have, what add ons you are running in IE, you can uninstall stuff you don't want, you can see what is starting with windows and stop it.
Yes, all good points.
So version 1.75 of Malwarebytes is still being maintained, then? The threat database will still update?
As for C Cleaner, that's what I use, too. But sometimes, certain things won't show up there, nor in add or remove programs. it's times like that when you need a stronger program, like Revo Uninstaller, to get the job done.
Depending on just how much crapware has already been embedded into the op's system, it's possible she might need that.
Well the problem seems to be solved for now, so thanks everyone for your suggestions.
You can always try the microsoft accessibility line: 800-936-5900.
I don't know if they can help with this problem, but the worse thing they can do is say "huh ugh".
Last time, the only time I called them, they did speak accessibilityeeze quite knowledgeably.
Bob
You should really get this looked at by a professional instead of blindly (no pun intended) running programs that you're being recommended & that with all due respect you probably won't know how to use. Chalk the cost upto experience & get someone to do a propper job of it.
Yes, I’ll second that, and did say it.
Becky, again, no disrespect, but your system just doesn’t seem to be set up properly.
First, I wonder how you even got such things running Windows 7.
Not that it isn’t possible, but if you had the User Account Control on, you’d have gotten a warning that a program was trying to run.
Now, that would have given you the option to allow, or not allow.
Next, you say you run AVG. AVG isn’t the best, but surely should have caught this easy stuff, or alerted you to it wishing to run.
Even IE has controls that tell you when you are installing things.
You say it is fixed, but not how. Will you share that?
It is seriously possible it just quiet, not fixed, and actually monitoring you.
Not to be scary, but I really, and strongly advise getting some pro help. You simply have too many issues for a brand new computer.
Microsoft doesn’t help with issue of this kind without you paying, so pay the sources I suggested, and get it corrected.
I don’t understand why Dell isn’t supporting you, unless you have 90 days support.
Most Dell’s come with at least one year.
You remember I told you about the system I was repairing? He’s got his User Control off, and other things, plus he allowed his anti-virus to expire.
He isn’t careful and clicks on links in emails just because he wants things.
His virus program is, and was, strong enough to protect him from foolishness, but expired, no.
Get some help hon. It will be the best 30 to 50 bucks you’ve spent.
Woe, what you say ForReal is ugh, for real.
And I'm sitting here thinking I have my user account turned off.
Is 33% enough?
Bob
No. 66 is best.
It won't bug you much, but is enough.
100 percent is good if you aren't running virus protection, or plan on visiting questionable sites.